FAQs
DIY Lab: FAQs - Spill the Tea on Our Epic Crafts
Hey Squad! Got questions about DIY Lab? We got answers, sharper than a brand new X-Acto knife (and way more eco-friendly, because saving the planet is cool, duh).
Shipping
Q: How long will it take for my epic crafting supplies to arrive?
A: We like to think of our shipping as a crafting adventure itself! It usually takes 7-22 days for your goodies to blast off from our lab and land on your doorstep. Think of it as the suspense building before you unleash your creativity!
Refunds
Q: Did I accidentally order enough glitter to blind a unicorn? Can I return some supplies?
A: We get it, the excitement is real! We offer a 7-day refund policy, so if you have a case of buyer's remorse (or maybe just ordered three glitter cannons instead of one), just shoot us an email and we'll sort you out. Remember, with great crafting power comes great responsibility (and maybe a vacuum cleaner for all that glitter).
General
Q: I'm new to crafting, is DIY Lab for me?
A: Absolutely! DIY Lab is like creativity bootcamp, with something for every skill level. We have beginner-friendly kits and easy-to-follow instructions, so you can go from craft newbie to crafting champion in no time!
Q: My grandma loves to knit. Will she find anything cool here?
A: Hey, respect to Grandma! While we might not have knitting needles (yet!), we offer a ton of totally rad supplies that would make any crafter, grandma or otherwise, jealous. Think holographic yarn, glow-in-the-dark pom poms, and enough buttons to make a fashion statement on a whole army of teddy bears. ✨
Q: Can I, like, totally collaborate with DIY Lab and design my own craft kit?
A: OMG, are you a crafting superstar in the making? We're always down to work with creative minds (especially if they come up with epic slime recipes). Shoot us an email and let's chat!
Q: Is there a secret code for a discount?
A: Shh, this is top secret, but follow us on social media (@DIYLabHQ) for exclusive deals, sneak peeks at new kits, and maybe even a discount code or two (don't tell your parents we told you).
Q: Where can I find inspiration for my next crafting masterpiece?
A: Inspiration is everywhere, squad! Check out our blog for DIY project ideas, tutorials, and even craft challenges to test your skills. You can also stalk us on social media and see what the #DIYLabSquad is creating!
Q: What if I have a question that wasn't answered here? Help!
A: No worries, boo! Our customer service team is like, the chillest squad ever. Reach out via email or chat on our website and they'll be happy to answer any questions you might have about conquering the world (or at least your craft table) with DIY Lab.
Q: Can my dog join the DIY Lab Fam?
A: We love all creatures great and small (especially the ones who don't eat all the crafting supplies!), but safety first! Maybe your dog can be your moral support while you create something pawsome!